fu99 Privacy Policy

1 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings defined below wherever they appear:

• "Personal Data" means any information that relates to an identified or identifiable natural person. This includes your name, date of birth, email address, mobile number, residential address, payment details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, alteration, erasure, or destruction.
• "Data Controller" means fu99, as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means a third party that processes personal data on behalf of fu99 under contractual instruction — for example, a payment gateway or KYC verification provider.
• "Platform" refers to the fu99 website and all associated services accessible at https://fu99.onl.
• "Player", "you", or "your" refers to any individual who accesses, registers on, or uses the fu99 platform.
• "Cookies" refers to small text files placed on your device by the fu99 platform to facilitate session management, analytics, and personalisation.
• "KYC" refers to Know Your Customer — the identity and age verification process required before a player may make a withdrawal from their fu99 account.

2 Data Controller

fu99 acts as the Data Controller in respect of the personal data you provide when registering for and using the fu99 platform. As Data Controller, fu99 is responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with this Privacy Policy.

fu99 operates the platform specifically for the Bangladesh market, and its data handling practices are designed to reflect the expectations and rights of Bangladeshi players. All support enquiries relating to data privacy may be directed to [email protected].

3 Data We Collect

fu99 collects the following categories of personal data from registered players and platform visitors. The precise data points collected vary depending on the nature of your interaction with the platform:

3.1 Registration & Account Data

• Full legal name
• Date of birth (to verify age eligibility of 21+)
• Residential address in Bangladesh (city, district, postcode)
• Mobile phone number
• Email address
• Username and password (password is stored in hashed, non-reversible form)

3.2 Identity Verification (KYC) Data

• National ID Card (NID) number and scanned copy
• Passport number and scanned copy (where provided as an alternative to NID)
• Birth certificate (where provided)
• Selfie or live photograph for facial verification
• Proof of address document (e.g., utility bill, bank statement)

3.3 Financial & Transaction Data

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
• Bank account details (account name, account number, bank name) for players using bank transfer payment channels
• Deposit and withdrawal transaction history
• Account balance history
• Bonus and promotional fund activity

3.4 Gameplay & Betting Data

• Game session records (games played, bet amounts, outcomes, duration)
• Sports betting history (markets wagered on, odds, stakes, results)
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)

3.5 Technical & Device Data

• IP address at time of registration and each login
• Device type and operating system
• Browser type and version
• Session timestamps and duration
• Pages visited and navigation behaviour within the platform

3.6 Communication Data

• Content of support tickets and live chat interactions with the fu99 support team
• Email correspondence with fu99
• Records of any complaints filed with fu99

4 How We Collect Data

fu99 collects personal data through the following channels:

• Direct submission: Data you provide when completing the registration form, submitting KYC documents, filling out the deposit or withdrawal form, or contacting customer support.
• Automated collection: Technical and device data collected automatically via server logs, cookies, and analytics tools each time you access the fu99 platform.
• Third-party payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and bank transfer partners when you make a deposit or withdrawal.
• KYC verification partners: Results of identity and age verification checks conducted by third-party KYC service providers on our behalf.
• Game studios: Session and outcome data from games hosted by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, passed to fu99 via API for account record-keeping purposes.

5 Why We Use Your Data

fu99 processes your personal data for the following specific purposes, each of which rests on a defined lawful basis:

fu99 will not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your explicit consent.

6 Data Retention

fu99 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:

• Account and registration data: Retained for the duration of the account relationship, plus 5 years following account closure, to comply with financial record-keeping obligations.
• KYC documents: Retained for 5 years from the date of submission, or 5 years from account closure, whichever is longer, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 7 years from the date of each transaction to satisfy financial audit and regulatory requirements.
• Gameplay and betting history: Retained for 3 years from the date of each session, or for the duration the account remains open, whichever is longer.
• Customer support communications: Retained for 2 years from the date of the final communication in each support interaction.
• Technical and device logs: Retained for 12 months from the date of collection, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as you maintain your marketing opt-in, plus 1 year following any opt-out, to document the history of your consent status.

Upon expiry of the applicable retention period, fu99 will securely delete or anonymise your personal data. If deletion is not technically feasible within a standard operational timeframe, the data will be isolated from further processing until secure deletion can be completed.

7 Sharing Your Data

fu99 does not sell, rent, or trade your personal data. Your data may be shared with the following categories of third party only where strictly necessary and only to the extent required for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process deposit and withdrawal transactions. Only the transaction data necessary to complete the payment is shared.
• KYC verification service providers: Third-party identity verification partners who process your KYC documents on our behalf to confirm your identity and age. These providers act as Data Processors under contractual data processing agreements with fu99.
• Game studio partners: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and stake/result data necessary to operate games in real time. These studios do not receive your full personal profile.
• IT infrastructure and hosting providers: Third-party server and cloud infrastructure providers who host the fu99 platform and process technical data on our behalf under data processing agreements.
• Fraud prevention and security services: Specialist providers who assist fu99 in detecting and preventing fraudulent activity, multi-accounting, and money laundering.
• Legal and regulatory authorities: fu99 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of fu99, its players, or the public.

8 Cookies & Tracking Technologies

The fu99 platform uses cookies and similar tracking technologies to operate core platform functionality, improve the user experience, and gather aggregated analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These cookies manage your login session, maintain your account security state, and enable core transactional features such as the deposit and withdrawal flow. They cannot be disabled.
• Functional Cookies: Store your preferences such as language settings and responsible gaming tool configurations so that these do not need to be re-entered on each visit. These may be disabled, but doing so may affect platform functionality.
• Analytics Cookies: Collect anonymised data about how players navigate the fu99 platform — pages visited, time spent per page, entry and exit points. This data helps fu99 identify areas for improvement. No personally identifiable information is collected by analytics cookies.
• Security Cookies: Used to identify and flag potentially fraudulent sessions, such as logins from new or unusual devices and IP addresses. These cookies are an integral part of fu99's fraud prevention infrastructure.

fu99 does not use third-party advertising cookies or tracking pixels that share player behaviour data with external advertising networks. Your gambling activity on fu99 is never shared with external advertisers.

Most web browsers allow you to control cookie preferences through their settings. However, disabling strictly necessary cookies will prevent you from logging into your fu99 account and using transactional features of the platform.

9 Data Security

fu99 implements a layered, defence-in-depth approach to protecting your personal data. Our security infrastructure includes the following measures:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for all personally identifiable data stored in our databases, including KYC documents and financial records.
• Hashed password storage using industry-standard cryptographic hashing algorithms. fu99 staff cannot view your password in plain text.
• Access controls that restrict access to personal data to only those fu99 employees and contractors who require it for their specific operational role.
• Regular security audits and penetration testing conducted by independent security specialists.
• Intrusion detection and monitoring systems that operate continuously to identify and respond to anomalous access patterns.
• Incident response procedures that govern how fu99 identifies, contains, and communicates data security incidents, including the 72-hour player notification commitment described in Section 9.1 below.

Despite these measures, no internet-based platform can guarantee absolute security. fu99 strongly encourages all players to use a strong, unique password for their fu99 account, to enable any available two-factor authentication features, and to notify fu99 immediately at [email protected] if they suspect any unauthorised access to their account.

10 Your Rights

As a player on the fu99 platform, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting our support team at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of all personal data fu99 holds about you. fu99 will respond to access requests within 30 days of receipt. The response will be provided in a commonly used electronic format.
• Right to Rectification: You have the right to request correction of any personal data held by fu99 that is inaccurate or incomplete. Corrections will be applied within 14 days of verification of the requested change.
• Right to Erasure: You have the right to request deletion of your personal data. Note that this right is subject to legal limitations — fu99 is required to retain certain data categories for defined periods under financial record-keeping and anti-money laundering obligations, as described in Section 6. Data that is legally required to be retained cannot be deleted prior to expiry of the applicable retention period.
• Right to Restrict Processing: You have the right to request that fu99 restrict the processing of your personal data in circumstances where you contest the accuracy of the data, or where you object to processing on the basis of legitimate interest.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data for marketing purposes. You may opt out of all marketing communications by contacting our support team or by using the unsubscribe mechanism included in any marketing email sent by fu99.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

fu99 will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by up to a further 60 days, in which case you will be notified of the extension within the initial 30-day period. fu99 will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive.

11 Children & Minors

The fu99 platform is strictly restricted to adults aged 21 years and above. fu99 does not knowingly collect personal data from any person under the age of 21. Registration by minors is a violation of our Terms & Conditions and is actively prevented by our age verification procedures.

If fu99 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be deleted as soon as practicably possible, and any funds held in that account will be handled in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and believe that your child may have registered an account on the fu99 platform, please contact us immediately at [email protected] with the subject line "Minor Account Report" so that we can take prompt action.

12 International Data Transfers

The fu99 platform is designed and operated for the Bangladesh market. Some of our third-party service providers — particularly game studio partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may process limited technical and session data on servers located outside Bangladesh.

Where such international data transfers occur, fu99 ensures that appropriate contractual safeguards are in place with the relevant Data Processor to protect your personal data to a standard equivalent to the protections described in this Privacy Policy. fu99 does not transfer your full personal profile, KYC documents, or financial data to international game studio servers — only the anonymised or pseudonymised session data necessary to operate games in real time.

13 Policy Amendments

fu99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. All amendments will be published on this page at https://fu99.onl/privacy-policy with an updated "Last Updated" date at the top of the document.

Where amendments are material — meaning they significantly alter how we use your personal data or affect your rights — fu99 will notify registered players via email to the address held on file at least 7 days prior to the amended policy taking effect. You will be asked to review and acknowledge the updated policy at your next login following a material change.

Non-material amendments, such as corrections of typographical errors or clarifications of existing provisions, may be published without prior notice and take effect immediately. We encourage you to review this Privacy Policy periodically. The most current version is always available at https://fu99.onl/privacy-policy.

14 Contact & Complaints

If you have any questions, concerns, or complaints about how fu99 handles your personal data, or if you wish to exercise any of the data rights described in Section 10, please contact our dedicated data privacy support channel using the details below:

• Privacy Support Email: [email protected] (plain text — not a clickable link)
• Recommended Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time Target: Within 24 hours for general privacy enquiries; within 30 days for formal data rights requests
• Business Hours: Monday to Sunday, 09:00 – 23:00 Bangladesh Standard Time (BST, UTC+6)

fu99 is committed to resolving all privacy complaints promptly and fairly. If you are not satisfied with our response to your complaint, you may seek further recourse through appropriate legal channels available in Bangladesh.